Shipping Policy

Hey, Moodovation Fam! 💖


First off, THANK YOU for choosing to be part of our movement.
You’re not just buying something—you’re embracing the vibe and leveling up your style and mindset. 
We’re here to ensure your shipping experience is as seamless, detailed, and stress-free as possible. 
So, let’s break it all down for you!



✨ Let’s Get Your Goodies Home! ✨

💌 Order Processing Times

As soon as you click “Place Order”, our team gets to work. Here’s what happens next:

  • Processing Time: We typically process, pack, and prep your order for shipping within 1–3 business days.
  • Peak Seasons or Sales Events: During busy periods (holidays, sales, or promotions), it may take an extra 1–3 business days to process your order. We appreciate your patience during these times.

Important Notes:

  • Orders placed after 1 PM EST will start processing the next business day.
  • Processing times exclude Sundays and public holidays.

💡 Pro Tip: Keep an eye on your email inbox/spam for order updates, including processing and shipping confirmations.

📦 Shipping Times and Delivery Estimates

We know you’re excited to get your hands on your Moodovation goodies! Here’s how long shipping typically takes after processing:

Within the USA:

  • Standard Shipping: Delivery within 5–9 business days after your order is shipped.

International Shipping:

  • Delivery within 10–20 business days, depending on your location and local postal services.
  • Please allow extra time for remote areas or countries with stringent customs processes.

Heads Up: Unexpected delays (weather, customs inspections, etc.) may extend delivery times. We’ll keep you updated and work with you to resolve any issues.

💸 Shipping Costs

We believe in transparent and fair shipping costs. Here’s how it works:

  • U.S. Customers: Flat-rate shipping calculated at checkout for simplicity.
  • International Customers: Rates are calculated based on your location at checkout. We aim to keep shipping as affordable as possible!
  • Free Shipping Threshold: Orders over $100 USD qualify for free standard shipping in the U.S.

📫 Tracking Your Order

As soon as your order ships, we’ll send you an email with:

  • A shipping confirmation
  • A tracking number to follow your order’s journey.

🔍 How to Track Your Package:

  • Click the tracking link in your email for real-time updates.
  • Prefer to track on our website? Visit the Track Your Order page here and enter your tracking number!

⛔ Shipping Restrictions

While we’d love to ship everywhere, some locations are restricted due to local regulations or carrier limitations. If you’re unsure whether we can ship to your address, reach out to us at care[@]moodovation.store, and we’ll confirm for you. 🌍

✋🚫 Package Refusal Policy

Here’s what happens if a package is refused at delivery:

  • Refused packages are treated as final sale and are not eligible for refunds (including promotional free shipping).
  • If the package is returned to us, additional fees may apply for re-delivery.

💡 Pro Tip: Double-check your shipping address during checkout to avoid complications.

⏳ Delays Happen—Here’s What to Do

Life throws curveballs sometimes—whether it’s bad weather, customs delays, or technical hiccups. If your package seems delayed or lost:

  • Email us at care[@]moodovation.store with your order number.
  • We’ll contact the shipping carrier and get to the bottom of it faster than you can say, “Where’s my hoodie?”

Damaged, Defective, or Incorrect Items?

We take pride in the quality of our products, but sometimes mishaps happen. If your order arrives damaged, defective, or incorrect:

  1. Contact us immediately at care[@]moodovation.store.
  2. Include clear photos of the issue and your order details.
  3. We’ll resolve it quickly—whether that means sending a replacement or issuing a refund.

Additional Notes for International Customers 🌍

If you’re outside the U.S., here’s some extra info:

  • Customs Duties and Taxes: Import duties or VAT may apply depending on your country’s policies. These fees are the responsibility of the customer.
  • Customs Clearance Delays: Occasionally, shipments may be delayed due to customs inspections.

EU Customers Only 🇪🇺
Orders shipped to the EU are eligible for cancellation or return within 30 days of delivery. Items must be in their original condition (unworn, unused, and with tags). Include proof of purchase for a smooth return process.

💬 Contact Us Anytime!

Got questions about your order? We’re here for you!

  • Email: care[@]moodovation.store
  • Response Time: We aim to reply within 24–48 business hours (excluding Sundays and holidays).

Thank You for Being Part of the Moodovation Movement!

You’re not just purchasing a product—you’re joining a community of Moodovators who believe in leveling up, spreading positivity, and looking amazing while doing it. Your support means the world to us, and we’re thrilled to be part of your journey. 🌟

Let’s get your goodies home so you can shine brighter than ever! 💖