Return Policy

Moodovation’s 30-Day Return Policy

At Moodovation, we believe in empowering you with products that resonate—but we get it, sometimes things don’t vibe quite right. That’s why we offer a 30-day return policy, giving you 30 days from the date your order is delivered to request a return. Your satisfaction is our priority, and we’re here to make things right! 🌟✨

What’s Eligible for a Return?

To ensure a smooth return process, your item must meet the following conditions:

Pristine Condition: Items must be in the same condition as when you received them—unworn, unused, with tags attached, and in their original packaging.
Proof of Purchase: Have your receipt, order confirmation, or proof of purchase ready—it’s your golden ticket! 🛍️
Timely Request: Submit your return request within 30 days of receiving your item.

How to Initiate a Return

Follow these simple steps to start your return:

Contact Us: Email us at orders@moodovation.store to request a return. Or Click Here to start the process. Include your order number, item details, and reason for return.
Approval Process: Once we approve your request, we’ll email you a prepaid return shipping label and instructions on how to send your item back. 🎯
Important Reminder: Don’t ship any items before receiving approval from our team—unauthorized returns will not be accepted. 🚫

If you have questions or need assistance, our team is always here to help at orders@moodovation.store. 💌

Damaged, Defective, or Incorrect Items?

We care about your Moodovation experience! If your item is:

Damaged during transit,
Defective, or
Not what you ordered,

Please let us know immediately. Contact us with photos and details, and we’ll make it right—whether that’s sending a replacement or issuing a refund. 🙌

Non-Refundable Items 🚫

Certain items are final sale and cannot be returned:

Gift Cards
Digital Products
Limited Edition Products
Custom or Personalized Items 🎨
Opened Personal Care Products (e.g., beauty products) 💄
Hazardous Materials, Flammable Liquids, or Broken Drinkware
Swimwear/Bodysuits (for hygiene reasons)
Packages Refused at Delivery

If you’re unsure whether your item qualifies for a return, feel free to reach out! 🤔

P.S. Sale items and gift cards are also non-returnable.

Exchanges 🔄

Need a different size, color, or product? Here’s how to exchange:

Return the item you have using our standard return process.
Once your return is accepted, place a new order for the item you’d like instead.

This is the quickest way to ensure you get exactly what you need! 🛒✨

Why Are Limited Edition Products Non-Refundable?

Our limited edition products are unique creations designed for special occasions, partnerships, or meaningful causes. These items are produced in small quantities to maintain exclusivity and often support charitable initiatives. As such, they are final sale and non-refundable.

When you purchase any limited-edition item, you’re not just buying for yourself, you’re contributing to a cause. And if it’s not your style, consider paying it forward by donating it to someone in need. It’s a win-win for the world.

Thank you for understanding! 💖✨

Special Note for EU Customers 🇪🇺

For orders shipped to the EU, you have 60 days to cancel or return your purchase—no questions asked. To qualify:

Items must be in the same condition (tags, original packaging, etc.).
Include your receipt or proof of purchase.

Reach out to us if you have any questions about EU-specific returns! 🌍

Refunds 💸

Here’s how our refund process works:

Inspection: Once your return is received and inspected, we’ll notify you of the approval status.
Processing: Approved refunds will be processed to your original payment method within 10 business days. 🌟

A Quick Note About Refund Timelines:

Banks/Credit Card Companies: They may take a few extra days to process the refund.
If it’s been over 15 business days since your refund was approved and you haven’t received it, please contact us at care@moodovation.store.

We’re Here for You!

Your happiness is our top priority. 💖 If you have any questions about returns, refunds, or exchanges, don’t hesitate to reach out to our team at orders@moodovation.store. We’ll do everything we can to make your Moodovation experience amazing! 🛍️✨